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OB Patient Navigator

What is a patient navigator?

At Good Samaritan Medical Center, our patient navigators are available to help patients and their families get the care and information they need. They can answer questions, coordinate services and assist with patient needs throughout the hospital. Overall, navigators serve as an advocate for the patient’s medical care.

How can a navigator can help me?

A navigator can:

  • Provide information and education
  • Facilitate communication with your medical team
  • Direct you to local resources and support
  • Answer questions about classes, seminars and support groups
  • Ensure that your questions and concerns on clinical issues are resolved
  • Advocate for you during every phase of treatment

Meet Kim Mason, RN

Labor & Delivery – Obstetrics (OB) Patient Navigator

Good Samaritan’s OB Patient navigator, Kim Mason, works with patients through all phases of their pregnancy, delivery and post-partum care. And they couldn’t be in better hands. Kim first joined Good Samaritan as a Labor & Delivery nurse and later transitioned into the patient navigator role. She knows firsthand what questions and concerns new moms have, and the importance of having someone to turn to throughout this special journey. She says part of her role is to hold their hand and help them prepare for the next phase, which could include NICU care for high-risk pregnancies. Kim also loves when patients come back for their second and third child, and treat her like part of their family.

Not only is Kim a caring and compassionate patient advocate, she is always looking for ways to improve on the patient experience. Kim helps walk each patient through the process by discussing each individual’s healthcare preferences, expectations and needs. This open communication helps each patient feel welcome and assured in the quality care they receive from our highly trained medical staff.

Contact our OB Patient Navigator

By submitting this form you agree to receive periodic health-related information and updates. We welcome your comments, questions, and suggestions. We cannot give you medical advice via e - mail. To discuss any medical symptoms or conditions contact your physician or other healthcare professional. In the case of emergency, call 911 or go to the nearest emergency room immediately. Information on this page is secure. We value your privacy.

Our labor and delivery unit has so much to offer from the moment you arrive with complimentary valet to the day of discharge with a celebration breakfast for two.

- Kim Mason, OB Navigator

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