“I am ready.”

Words you may not have been able to say last month, last week…or even yesterday.

When alcohol and drug consumption has gotten out of control, and you and your loved ones realize the toll it is taking, these powerful words can be the first step to a whole new life.

When you are ready, we are ready, too. As one of a select few hospital-based, medically supervised alcohol and drug detoxification centers, The Palms Medical Detox is dedicated to helping you get on the road to recovery by offering:           

  • A hospital-based treatment program
  • Highly-trained and compassionate healthcare professionals
  • A private, discreet program
  • Specialized treatment for an array of alcohol and drug addictions

Read more about Admissions

Types of Detox

At The Palms, we are prepared to help you detox from a variety of drugs, including alcohol, opiates (including Oxycodone, Heroin and Methadone) Benzodiazepines (including Xanax, Ativan and Valium), stimulants (including cocaine, methamphetamines and ecstasy), and others. Each drug treatment classification has its own procedures, and its own risks. Therefore, each person will receive an individualized treatment plan based on their needs. At The Palms, the fact that you are checked in to a comprehensive medical center is reassurance that if there is any unexpected problem, we have the staff and facilities to help you immediately.

Alcohol Detox

When a heavy drinker stops consuming alcohol, their body goes into withdrawal. Without proper management, the symptoms of alcohol withdrawal may include: nausea, vomiting, headaches, body aches, hot and cold flashes, rapid pulse, anxiety, sleep disturbances, delirium, tremors, hallucinations and even seizures. At The Palms, we are committed to making this process safe and comfortable, minimizing the pain, discomfort and risk. While some programs offer an outpatient approach to alcohol detox, there is a much higher completion rate in inpatient programs. Additionally, we are able to offer 24-hour care to help ensure your comfort and safety. At The Palms, we have the ability to rapidly asses your condition and make any necessary adjustments to your treatment plan, if needed.

Opiates Detox

Opiates/Opioids are drugs commonly used for pain management and relief. Here are some of the most common drugs in this category: OxyContin, Oxycodone, Vicodin, Heroin, Methadone, Codeine, Hydrocodone, Morphine, Darvocet, Percocet and Percodan.

When someone stops taking opiates, withdrawal and symptom onset begins almost immediately. Opiates/Opioids causes symptoms of extreme illness, which can last for two weeks or more. Possible symptoms include: sweats, shakes, nausea, vomiting, diarrhea, cramping, migraine, delirium and others. Because of its intensity and inherent risk, in order to be done safely, opiate detox should take place in a hospital setting, supervised by licensed medical professionals.

Benzodiazepine Detox

Benzodiazepines are primarily prescribed as anti-anxiety and insomnia medication. Some of the most common drugs in this category are: Xanax, Valium, Ativan, Librium and Klonopin.

When someone stops taking benzodiazepines, withdrawal begins almost immediately and can be severe. Possible side effects can include: nausea, cramping, agitation, migraine, fever, sweating and seizures. Because of its intensity and inherent risk, in order to be done safely, detox should take place in a hospital setting, supervised by licensed medical professionals.

Why The Palms?

Privacy

From well-known athletes to actors, CEOs to socialites, your co-worker to your next-door neighbor, drug and alcohol addiction does not discriminate. We are acutely aware of your need for anonymity and personal privacy. From the time you enter The Palms to the time you leave, you will appreciate the discretion and sensitivity of our entire staff. Additionally, patients will be admitted under a pseudo name to further protect their privacy.

Quality Care

It is important to know that The Palms is a licensed medical facility, staffed by quality healthcare professionals, located in Good Samaritan Medical Center, one of the area’s finest hospitals. These facts are important for several reasons.

  • Detox can result in seizures and other serious physical symptoms that require immediate medical attention.
  • Substance abuse can mask other medical conditions, such as diabetes, heart disease and pneumonia that need to be diagnosed and treated promptly.
  • As a patient here, you have access to all of the hospital’s extensive resources and physicians.
  • Upon admission to our program, you receive a personalized treatment plan based on medical evidence that is a result of the comprehensive health evaluation given at that time.
  • Our staff of healthcare professionals understands and respects the difficulty of what you are going through. As a team, we are committed to providing you the best possible care, while maintaining your dignity. We consider it part of our job to be compassionate and non-judgmental of your unique situation.

Luxury Accommodations

We know you expect the best, and at The Palms, we provide it. Our staff understands that maintaining your comfort level can make the detox process easier and less stressful. Unique amenities offered at The Palms include:

  • A well-furnished, comfortable lounge area
  • Designated exercise area with access to cardio equipment
  • Beautifully decorated rooms with a personal refrigerator stocked to your specifications
  • Flat panel televisions
  • WiFi access
  • Personally-selected meal options prepared by our trained chefs
    • Menu items include lobster ravioli, filet mignon, charcuterie platter and much more.
    • Plant-based options are also available.

Customized Program

While some programs offer a one-size-fits-all approach to detoxification, at The Palms, we know that this is not the most effective approach for our patients. We know that every person is different, and so is their situation. Our goal, from the time you check-in until you leave, is to help ensure that your specific needs are met, both medically and personally. That is the essence of an upscale program such as ours.

Medical Detox FAQs

More Information

No Surprises Act & Good Faith Estimates

Your Rights and Protections Against Surprise Medical Bills

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.

What is “balance billing” (sometimes called “surprise billing”)?

When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a healthcare facility that isn’t in your health plan’s network.

“Out-of-network” describes providers and facilities that haven’t signed a contract with your health plan. Out-of-network providers may be permitted to bill you for the difference between what your plan agreed to pay and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your annual out-of-pocket limit.

“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in network facility but are unexpectedly treated by an out-of-network provider.

You are protected from balance billing for:

Emergency services

If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most the provider or facility may bill you is your plan’s in network cost-sharing amount (such as copayments and coinsurance). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.

 

Certain services at an in-network hospital or ambulatory surgical center

When you get services from an in-network hospital or ambulatory surgical center, certain providers may be out-of-network. In these cases, the most those providers may bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed.

If you get other services at these in-network facilities, out-of-network providers can’t balance bill you, unless you give written consent and give up your protections.

 

You’re never required to give up your protection from balance billing. You also aren’t required to get care out-of-network. You can choose a provider or facility in your plan’s network.

When balance billing isn’t allowed, you also have the following protections:

  • You are only responsible for paying your share of the cost (like the copayments, coinsurance, and deductibles that you would pay if the provider or facility was in-network). Your health plan will pay out-of-network providers and facilities directly.
  • Your health plan generally must:
    • Cover emergency services without requiring you to get approval for services in advance (prior authorization).
    • Cover emergency services by out-of-network providers.
    • Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.
    • Count any amount you pay for emergency services or out-of-network services toward your deductible and out-of-pocket limit.

If you believe you’ve been wrongly billed, you may contact 1-800-985-3059.

Visit www.cms.gov/nosurprises/consumers for more information about your rights under federal law.

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
  • Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
  • Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.