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Volunteer Position Descriptions

Nursing Units

Description: Volunteers in our nursing units help us improve the quality of patient care by supporting the nursing staff in their day-to-day operations and assisting patients and families throughout the unit. Volunteer tasks may include: interacting with patients, rounding on patient’s rooms, charting medical records, assisting in discharges, answering calls, restocking supplies, assisting nursing staff with errands, and other tasks as assigned to help the unit run smoothly and allow staff to focus more time on patient care. 

Locations: 2 South-Surgical/Orthopedic, 2 East- Step Down, 3 South- Progressive Care Unit, 4 South- Oncology, 4 West- Medical, 4 North- Observation, 5 South- Newbern, Labor & Delivery, and Emergency Department. 

Qualifications: Volunteers should be self-motivated, engaged, friendly, and comfortable talking to patients/visitors 

Procedural Areas

Cardio-Pulmonary

Description: Volunteers assigned to this area provide supplemental support to the department staff and will work on a variety of projects to enhance the department. Volunteers will also shadow technicians and assist in getting equipment /escort patients before and after a procedure. Depending on the volunteer's interests, there may be other projects to work on. 

Qualifications: Volunteers should be self-motivated, engaged, friendly, and comfortable talking to patients/visitors. The volunteer also needs to have the drive to go with the technologists during a procedure. 

Radiology

Description: Volunteers assigned to this area provide supplemental support to the department staff specifically in MRI. Volunteers may assist with transportation, retrieving films, cleaning, assisting patients, and setting up rooms. 

Qualifications: Volunteers should be self-motivated, engaged, friendly, and comfortable talking to patients/visitors. The volunteer also needs to have the drive to go with the technologists during a procedure. 

Lung Clinic

Description: Volunteers assigned to this area will escort patients to and from the procedure as well as assist in administrative tasks. These administrative tasks may include pulling file charts, organizing file charts, and placing appointment reminder calls to patients. 

Qualifications: Volunteers should be self-motivated, engaged, friendly, and comfortable talking to patients/visitors. 

OR/Surgery

Description: Volunteers assigned to this area will assist the surgical team before and after cases. Some task may include assisting in turning over the surgical suite after cases, running errands to hospital departments, helping with inventory of surgical instruments, and assisting nursing staff in pre/post op. 

Qualifications: Volunteers should be self-motivated, engaged, friendly, and comfortable talking to patients/visitors. Volunteers should also be able to handle watching surgical procedures and following infection/sanitation guidelines to ensure a sterile environment. 

Physical Therapy/Rehab

Description: Volunteers work alongside of a physical therapist assisting with a variety of tasks including cleaning equipment between patients, restocking supplies for the therapist, and assisting with clerical support. Volunteers will also set up a patient’s room prior to the physical therapist visit. 

Qualifications: Volunteers should be self-motivated, engaged, friendly, and comfortable talking to patients/visitors. The volunteer also needs to be able to move procedural equipment when needed.

Patient Access

Admitting

Description: Volunteers assigned to this area will work with the patient through the admitting process such as scheduling appointments, escorting patients to a procedure, answering calls, and monitor activities in waiting room. 

Qualifications: Volunteers should be self-motivated, engaged, friendly, and comfortable talking to patients/visitors. 

Greeters

Description: Volunteers will greet, guide, and offer assistance to patients, visitors, and staff on nursing units and throughout the hospital. Volunteers may assist discharging patients, utilizing wheelchair, escort assistance, and rounding patient rooms and patient areas. 

Qualifications: Volunteers should be self-motivated, engaged, friendly, and comfortable talking to patients/visitors. The volunteer also needs to be able to navigate around the hospital and offer directions. 

Waiting Room

Description: Volunteers provide information, support, & comfort to families when loved ones are in procedure. Volunteers maintain a list of family members in order to facilitate staff and physicians finding family members 

Qualifications: Volunteers should be self-motivated, engaged, friendly, and comfortable talking to patients/visitors. 

Administrative Tasks

Description: Volunteers will assist administrative departments in paperwork, filing, organization, errands, and other clerical duties as needs. The volunteer can be placed in administration, finance, medical staff office, or other clerical areas throughout the hospital. 

Locations: Administration, Finance, Medical Staff, HIM, Patient Safety, Billing, and other administrative areas. 

Qualifications: Volunteers should be self-motivated, engaged, friendly, and comfortable talking to patients/visitors. The volunteer also needs strong organizational skills. 

Hospital Support

Plant Operations

Description: Volunteers assigned to this area provide supplemental support to the department staff and will work on a variety of projects to enhance the department. The volunteer will also assist in organizing work orders, maintenance repairs, and other administrative duties. 

Qualifications: Volunteers should be self-motivated, engaged, friendly, and comfortable talking to patients/visitors. The volunteer also needs strong organizational skills. 

Food Services

Description: Volunteers in this service area assist with various administrative activities such as conducting patient meal satisfaction surveys, folding menus, folding silverware, and assisting the food service team when needed. 

Qualifications: Volunteers should be self-motivated, engaged, friendly, and comfortable talking to patients/visitors. 

Lab

Description: Volunteers assigned to this area provide supplemental support to the Lab Staff. In this position volunteer tasks consisted of receiving blood samples, urine samples, and other bodily fluid samples and passing them onto three different employees in the lab in order to identify the sample and test it. Other tasks that volunteers assist with include stocking lab equipment, preparing nurse draw bags, and transporting items around the hospital. 

Qualifications: Volunteers should be self-motivated, engaged, friendly, and comfortable talking to patients/visitors. Volunteers also need to be detail oriented, proactive, and have the ability to identify what needs to be done. 

Materials

Description: Volunteers assigned to this area provide supplemental support to the materials department. In this position volunteer tasks consisted of organizing inventory, delivering mail, checking stocking levels, and administrative task for the department. 

Qualifications: Volunteers should be self-motivated, engaged, friendly, and comfortable talking to patients/visitors. Volunteers also need to be detail oriented, proactive, and have the ability to identify what needs to be done. 

I.T

Description: Volunteers assigned to this area provide supplemental support to the I.T department. In this position volunteer tasks consist of organizing inventory and assisting employees in scheduling computer/phone updates. 

Qualifications: Volunteers should be self-motivated, engaged, friendly, and comfortable talking to patients/visitors. The volunteer should also have competency with computers.

Programs

Pet Therapy

Description: Volunteers will visit patient rooms with their dog to help enhance the patient experience and healing process. The dog visits also help to reduce anxiety and provide much-needed distraction from illness and hospitalization. 

Qualifications: Volunteer’s dogs need to be registered as a therapy dog from a national organization as well as have the required vaccinations. 

Rounding

Description: Volunteers will round on each unit with an activity cart and offer the patient books, magazines, and other items. The volunteer will also deliver water and snacks to each unit. 

Qualifications: Volunteers should be self-motivated, engaged, friendly, and comfortable talking to patients/visitors. 

Additional Resources